ORDERING
Q: How do I place an order?
Step 1: Pick the product of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.
For any further questions, you can WhatsApp at: +91 7992291233 or write to us at support@aquatrition.in or chat with us using the Live chat at the bottom of your screen.
Q: Can I ship the products to an address that is different from my billing address?
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
Q: How do I know that my order is confirmed?
For all orders, the confirmation status will be automatically updated in the ‘My Account’ section.
Q: Do I have to have an account to place an order?
No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
Q: Can I order a product that is “Out of Stock”?
Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Aquatrition account and are signed in at the same time.
Q: How safe is it to use my Debit/Credit card or make an online payment on Aquatrition?
All transactions at Aquatrition are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Aquatrition is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
Q: Why was my order payment rejected?
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
Q: I forgot my password, what can I do?
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
Q: How do I make changes to my order?
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
Q: What payment types do you offer?
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking methods.
SHIPPING AND DELIVERY POLICIES
Q: How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email/SMS with your package’s tracking number as well as the name of the courier company thru which your order has been shipped. You can use the tracking number to track the status of your package on our website.
Q: What is the range of locations to which we ship our products?
We ship across India, including all and every remote location. All orders qualify for free domestic shipping.
Q: How can I track my order?
We dispatch most orders within 1-2 working days (excluding Sundays and public holidays, local/ natural disturbances) subject to destination guidelines.
You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details.
Q: How are the items packaged at Aquatrition?
Each of our products are shipped in a sturdy carton, which is taped and prepared for shipping. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.
Q: Does Aquatrition have any physical stores?
No, we don’t have any physical stores. Other than our website, you can find Aquatrition products available on Amazon.in and Flipkart.com.
RETURNS, CANCELLATIONS & EXCHANGES
Q: What is your Online Return Policy?
If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.
Q: How do I cancel my order?
If you have to cancel an order (MY ACCOUNT >> Orders), please do so within 24 hours of placing the order or before your product has shipped, we will refund the entire amount. The amount will be refunded to the same payment instrument within 7-10 working days or as per the Bank’s guidelines.
Alternatively, to cancel your order, you can do so by sending us an email on support@aquatrition.in. You can also call our Customer Care on +91 7992291233 within 24 hours of placing the order.
Q: Under what conditions can I return/ replace my product?
Delivered products can be returned/replaced under following conditions:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Q: Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products
- Original packaging (sealed caps, labels, etc.) missing
- The return/ replacement request is generated after 7 days from the date of delivery
- The damaged/ missing product is reported after 2 days from the date of delivery
Q: How will I get a refund for my cancelled orders and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 5-7 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy.
POST DELIVERY
Q: By when can I expect delivery of my order?
While we will endeavor to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions in movement within India. Delays are likely to be longer for remote areas. We appreciate your understanding and are committed to delivering your order as soon as possible.
Q: What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our us within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform us within 2 business days of receipt, with supporting images, so we can best address your concern.
